Ukoliko niste zadovoljni kupnjom, kupljeni proizvod možete vratiti u roku od trideset (30) dana od dana dostave, tako dugo dok je proizvod očuvan u izvornom stanju i pakiranju, uz predočenje računa i potvrde o plaćanju. Povrat kupoprodajne cijene izvršit ćemo u cijelosti, kao i troškove dostave na našu adresu, ali samo ukoliko vratite sve proizvode koji su bili uključeni u izvornom pakiranju. Povrat novca ćemo izvršiti izvornom metodom plaćanja (plaćanja na transakcijski račun bit će vraćena na transakcijski račun, plaćanja karticom na karticu, plaćanja gotovinom u gotovini).
Zamjena se može zatražiti u roku od 5 dana od primitka paketa, a sama zamjena robe moguća je unutar 14 dana od primitka pošiljke. Zamjena se mora zatražiti putem e-maila sa sadržajem ZAMJENA unutar 14 radnih dana od primitka pošiljke. U e-mailu je potrebno objasniti želite li proizvod mijenjati za isti proizvod druge veličine ili boje, ili za drugi proizvod iz naše ponude. Proizvod se potom vraća na našu adresu unutar 2 radna dana od odobrenog zahtjeva. Kada utvrdimo da je vraćeni proizvod neoštećen i u originalnoj ambalaži, napravit ćemo zamjenu. Ako se proizvod mijenja za proizvod veće vrijednosti razliku se isplaćuje poštaru, a ako je manje vrijednosti DRAFT, obrt za trgovinu i ostale usluge će novac vratiti na Vaš IBAN račun.
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Within 14 (fourteen) business days of the date of delivery of a product, the Registered User is entitled to return or replace a product. Based on a request for return or replacement, DRAFT, obrt za trgovinu i ostale usluge shall refund the amount paid to the account of the Registered User stated in the request, or replace the product with a new one within 30 (thirty) days of the date of receipt of a returned product to the address stated on the complaint form.
The Registered User shall announce the return of products purchased in the request form after access to the WEBSHOP Service by using his user name and password, entering his personal data and other data connected with the purchase.
Delivered products shall be returned by delivery to the address Registered User stated in the request form. The cost of returning a product is borne by the Registered User.
The Registered User is obliged to return the product delivered in the condition in which it was delivered (unworn) and in its original packaging (commercial packaging in which the product was delivered) with enclosed invoice.
If it is established beyond doubt that a complaint regarding a particular product is not justified or that the defects occurred as the result of inadequate handling or use, DRAFT, obrt za trgovinu i ostale usluge is not obliged to make a refund or provide a replacement. The product returned under complaint shall be returned to the Buyer at his/her cost, with a written statement of reasons for denial of the request for return or replacement.
If the request for a refund or replacement is justified, the cost of redelivering the product shall be borne by DRAFT, obrt za trgovinu i ostale usluge.
If a mistake should occur during the packing of ordered products and the Buyer does not receive the product he/she ordered, but some other product, he/she shall report the mistake by using the complaint form within 14 (fourteen) business days. In such case, the User must return the product which was wrongly delivered at the cost of DRAFT, obrt za trgovinu i ostale usluge which undertakes to deliver the ordered product or make a refund (in line with the request of the User) within 15 (fifteen) days of the day on which the wrong article was received.
If the User does not receive the product he ordered and paid for, he shall report it within 14 (fourteen) calendar days of the expected arrival of the ordered product in the complaint form or through contacts published on the Website. DRAFT, obrt za trgovinu i ostale usluge shall establish within the said term what happened to the parcel referred to in the complaint, and inform the User of actions taken further to the complaint.